“Georgia’s leadership in implementing the new CWM tool was exceptional. She didn’t just manage the technical migration from MS Project; she truly championed the change, provided excellent training, and ensured our teams felt comfortable. CWM has genuinely streamlined how we track projects and collaborate across departments now. ”
— Ailin John | Sr. Manager, IT Client Solutions, ServiceNow Platform Product Owner - PMP, PSPO, CSM, SA
“Georgia has a real talent for keeping complex projects moving forward. Her meticulous planning, clear communication, and proactive approach to problem-solving were invaluable. The weekly reports she generated kept leadership informed with exactly the right insights. A dedicated and highly effective project manager.”
— Jenny Smith | Executive Vice President, Chief Financial Officer at HMSA

HMSA VENDOR MANAGEMENT & PROJECT COLLABORATION OPTIMIZATION HAWAII MEDICAL SERVICE ASSOCIATION (HMSA)

Problem: Inefficiencies in vendor data management, contract lifecycle, risk mitigation, and project collaboration impacting accuracy, compliance, and productivity. Existing reliance on disparate tools like Microsoft Project hindered streamlined tracking and collaboration.

Action: Led a high-impact digital transformation initiative as the project manager. Optimized vendor data accuracy and automated contract management workflows and developed a comprehensive risk framework, primarily utilizing ServiceNow and Excel. Pioneered the company-wide adoption of ServiceNow’s Collaborative Workspace Management (CWM) tool, leading the migration from Microsoft Project, designing training programs, and onboarding teams.

  • Methods

    • Data Structure Optimization

    • Workflow Automation

    • Risk Framework Development

    • System Implementation & Migration (ServiceNow CWM)

    • Training & Onboarding

    • Data Analysis & Reporting

    • Real-time Project Tracking

  • Tools

    • ServiceNow (including CWM module)

    • Microsoft Excel

    • Microsoft Project (Replaced by ServiceNow CWM)

Result: Significantly enhanced operational efficiency, data integrity, and risk management practices. Key outcomes include an 80% reduction in duplicate vendor entries and a 96% reduction in expired draft contracts. Successfully implemented ServiceNow CWM, improving project visibility, interdepartmental collaboration, and reporting capabilities, creating a more compliant and scalable foundation.

Transforming Vendor & Contract Management with ServiceNow & Collaborative Workspace Management

Skills Demonstrated

  • Collaborative Workspace Management (CWM)

  • Vendor Management

  • Contract Lifecycle Management

  • Risk Mitigation

  • Data Analysis (Excel)

  • Process Automation

  • Project Management

  • Change Management

  • Training & Development

  • ServiceNow Implementation

Tools & Technologies Leveraged

  • ServiceNow Platform:

    • Collaborative Workspace Management (CWM)

    • Vendor Risk Management (VRM)

    • Contract Management Module

    • Workflow Automation Engine

  • Data Analysis & Reporting:

    • Microsoft Excel (Advanced Data Analysis, Modeling, Reporting)

  • Project Management & Collaboration:

    • Microsoft Project (Legacy system analysis and migration planning)

    • Microsoft Teams / SharePoint/Webex